Shipping policy

SHIPPING POLICY

At Faith Brand Collections, many of our products are made especially for you after your order is placed. Please allow time for both production and shipping.

Order Processing & Production

Most made-to-order products require approximately 2–5 business days for production before they are shipped. Processing times may vary during holidays, promotional periods, or periods of high order volume.

Shipping & Delivery

Shipping times are estimates and begin after your order has completed production. Available shipping options, costs, and estimated delivery times will be displayed at checkout based on your order and delivery location.

Once your order has shipped, you will receive shipping confirmation and tracking information when available.

Multiple Packages

Items in the same order may occasionally be produced or fulfilled from different locations. As a result, your order may arrive in more than one package and at different times.

Incorrect Shipping Address

Please review your shipping address carefully before completing your purchase. Faith Brand Collections is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.

Lost, Delayed, or Damaged Packages

If your tracking information shows an unusual delay, or if your package arrives damaged, please contact us at support@faithbrandcollections.com or through our contact page with your order number and relevant details so we can assist you.

International Shipping

International shipping availability, rates, and estimated delivery times are shown at checkout when available. Customers are responsible for any customs duties, import taxes, or other fees imposed by their country unless otherwise stated at checkout.

Contact Us

If you have questions about your order or shipping, please contact Faith Brand Collections at support@faithbrandcollections.com or through our contact page. Please include your order number when contacting us so we can assist you as quickly as possible.